Privacy Policy

1. Scope and Applicability

This Privacy Policy describes how Loomsurf ("we," "our," or "us") collects, uses, and shares your personal information when you use our desktop application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. What Information Do We Collect?

2.1 Audio Recordings and Transcriptions

When you use Loomsurf, we collect and process audio recordings from your meetings and calls. This includes:

• Real-time audio capture during meetings
• Audio transcriptions and analysis
• Meeting summaries and key points extraction
• Speaker identification and voice analysis

2.2 Screenshots and Screen Content

We capture and analyze screen content to provide meeting assistance:

• Screenshots of shared screens and presentations
• Application windows and desktop content
• Document analysis and text extraction
• Visual content processing for context understanding

2.3 Business Contact Information

We collect business contact information including:

• First name and last name
• Email address
• Phone number
• Business address
• Job title and company information

2.4 Other Information You Provide

Additional information you may provide includes:

• Information provided during webinars or events
• Newsletter subscriptions and preferences
• Research study participation data
• Customer support communications

2.5 Information We Collect Automatically

We automatically collect certain information when you use our Service:

• IP address and location data
• Browser type and settings
• Date and time of access
• Pages visited and features used
• Device information and operating system
• Usage patterns and performance metrics

3. How Do We Use The Information We Collect?

We use the collected information for the following purposes:

• Provide and improve our AI-powered meeting assistance
• Generate real-time transcriptions and summaries
• Analyze meeting content for insights and recommendations
• Personalize your experience and preferences
• Communicate with you about service updates and features
• Provide customer support and technical assistance
• Ensure security and prevent fraud
• Comply with legal obligations and enforce our terms

4. Do We Share Your Personal Information?

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With your explicit consent
• With service providers who assist in our operations (under strict confidentiality agreements)
• To comply with legal requirements or court orders
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer or acquisition

5. How Do We Use Tracking Technologies?

We use various tracking technologies to enhance your experience:

• Cookies and similar technologies for functionality
• Analytics tools to understand usage patterns
• Performance monitoring to ensure service quality
• Security measures to protect against threats

6. How Do We Secure Your Personal Information?

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion
• Meeting recordings: As specified in your settings (default: 30 days)
• Usage data: Up to 2 years for analytics purposes
• Legal compliance: As required by applicable laws

8. Managing Your Privacy

You have the following rights regarding your personal information:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing
• Data portability (receive a copy of your data)
• Withdraw consent where applicable

To exercise these rights, please contact us at loomsurf@gmail.com.

9. How We Respond to Do Not Track Signals

We do not currently respond to Do Not Track signals. However, you can control tracking through your browser settings and our privacy controls within the application.

10. Children Under 16

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Region-Specific Disclosures

11.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

11.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to delete personal information.

11.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. Contact us for information about your specific rights.