Refund Policy

1. Refund Policy Overview

At Loomsurf, we strive to provide exceptional service and value to our customers. This Refund Policy outlines the circumstances under which refunds may be issued for our desktop application and subscription services.

We offer a 30-day money-back guarantee for new customers and flexible refund options for existing subscribers under specific circumstances.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• New customer within 30 days of initial purchase
• Technical issues that prevent the application from functioning properly
• Service outages lasting more than 24 hours
• Billing errors or unauthorized charges
• Duplicate payments or accidental purchases
• Failure to deliver promised features as described

3. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at loomsurf@gmail.com
2. Provide your account email and order number
3. Explain the reason for your refund request
4. Include any relevant screenshots or error messages
5. Our team will review your request within 2 business days
6. If approved, refunds will be processed within 5-10 business days

4. Processing Time

Refund processing times vary depending on the payment method and circumstances:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Cryptocurrency: 1-3 business days

Processing times begin after your refund request has been approved and may be subject to your bank's processing schedule.

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• For unused portions of annual subscriptions
• When only specific features are affected by issues
• For downgrades from higher-tier plans
• When service was partially unavailable

Partial refund amounts are calculated based on the unused service period and the specific circumstances of your request.

6. Subscription Refunds

For subscription-based services, the following refund policies apply:

6.1 Monthly Subscriptions

• Full refund within 30 days of initial subscription
• Pro-rated refunds for unused days in current billing period
• No refunds for past billing periods unless due to technical issues

6.2 Annual Subscriptions

• Full refund within 30 days of initial subscription
• Pro-rated refunds for unused months (minimum 3 months used)
• Special consideration for significant service issues

7. Cancellation Policy

You can cancel your subscription at any time through your account settings or by contacting support:

• Cancellations take effect at the end of your current billing period
• You retain access to all features until the end of your paid period
• No cancellation fees apply
• Automatic renewals are disabled upon cancellation

8. Exceptions and Limitations

Refunds may not be available in the following circumstances:

• Refund requests submitted after the applicable time limits
• Violation of our Terms of Service
• Fraudulent or suspicious activity
• Refunds already processed for the same purchase
• Third-party payment processing fees (non-refundable)
• Custom or enterprise solutions with specific contracts

9. Refund Disputes

If you disagree with our refund decision, you can:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact your payment provider for chargeback options
• Seek mediation through consumer protection agencies

We are committed to fair resolution of all disputes and will work with you to find a satisfactory solution.